Chatflowwidget

Refund Policy

Last updated: January 1, 2025

1. General Refund Policy

At Chatflowwidget, we want you to be completely satisfied with our service. If you're not happy with your purchase, we offer a fair and transparent refund policy designed to protect both our customers and our business.

2. Trial Period

We offer a 14-day trial for all new customers. During this period, you can test all features of our platform without any charges. No credit card is required to start your trial.

3. Refund Eligibility

You may be eligible for a refund under the following conditions:

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers. If you're not satisfied with our service within the first 30 days of your paid subscription, you can request a full refund.

Service Disruption

If our service experiences significant downtime that affects your ability to use Chatflowwidget for business purposes, you may be eligible for a prorated refund based on the duration of the disruption.

Billing Errors

If you've been charged incorrectly due to a billing error on our part, we will issue a full refund for the incorrect charges.

4. Non-Refundable Situations

Refunds will not be provided in the following situations:

  • Requests made after the 30-day refund period
  • Violation of our Terms of Service
  • Abuse of our refund policy
  • Requests for partial month refunds (except for billing errors)
  • Downgrade requests (you can downgrade at any time, but no refund for unused portion)
  • Third-party integration issues beyond our control

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at [email protected]
  2. Include your account email address and reason for the refund request
  3. Provide any relevant details about your experience with our service
  4. Our team will review your request within 2 business days

6. Refund Processing Time

Once your refund request is approved:

  • Credit card refunds: 5-10 business days
  • PayPal refunds: 3-5 business days
  • Bank transfer refunds: 7-14 business days

Processing times may vary depending on your financial institution. We will send you a confirmation email once the refund has been processed.

7. Prorated Refunds

In cases where a prorated refund is applicable (such as significant service disruptions), the refund amount will be calculated based on the unused portion of your subscription period.

8. Annual Subscription Refunds

Annual subscriptions are eligible for refunds within the first 30 days. After this period, annual subscriptions cannot be refunded, but you can choose not to renew when your subscription expires.

9. Account Termination

When a refund is processed, your Chatflowwidget account will be immediately terminated, and you will lose access to all data and conversations. Please ensure you export any important data before requesting a refund.

10. Chargebacks

If you initiate a chargeback through your credit card company without first contacting us, your account will be immediately suspended. We encourage you to contact our support team to resolve any billing issues before pursuing a chargeback.

11. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our service after changes constitutes acceptance of the new policy.

12. Exceptions and Special Cases

We may make exceptions to this policy on a case-by-case basis for extraordinary circumstances. Each request will be evaluated individually, and our decision will be final.

13. Contact Information

If you have any questions about our refund policy or need to request a refund, please contact us:

  • Email: [email protected]
  • Subject Line: "Refund Request - [Your Account Email]"
  • Phone: +1 (555) 123-4567 (Monday-Friday, 9 AM - 6 PM PST)
  • Live Chat: Available 24/7 through our website

14. Customer Satisfaction

Our goal is to provide excellent service that exceeds your expectations. If you're experiencing issues with our platform, please reach out to our support team before requesting a refund. We're committed to resolving any problems and ensuring your success with Chatflowwidget.